FAQ's
“Welcome to our FAQ section!
We understand that you may have questions about our treatments, services, and what to expect during your visit to Aura Therapies.
If you need further assistance, our friendly team is always here to help—just ask
Online Bookings/ Cancellation Policy
Appointments can be booked following the book now links that are on all the treatment pages. From there you will be directed through various links where you choose which treatment/s you would like to book and when .
please contact us as soon as possible regarding changing or cancelling your appointment. If your needing to book another date/time , please contact us via email or through our social media platforms. We will always do our best to accomodate you.
Please Note all no shows are charged a fee.
Gift Vouchers
vouchers can be purchased via the voucher store link on the home page
Our Special offer treatments have already been discounted and therefore are not eligible for further voucher discount.
Gift Vouchers are not able to be used on any double treatments.
All other treatments are valid for use with gift vouchers.
Massage Faq's
Yes, for friends & partners of existing clients.
Massage therapy offers numerous benefits, including stress reduction, pain relief, improved circulation, increased flexibility, reduced muscle tension and stiffness, enhanced immune function, improved sleep quality, and a sense of overall relaxation and well-being
There are various types of massages available here at Aura, each with its own techniques and benefits. Each Treatment style focuses on different goals and targets specific areas of the body.
During a massage session, you can expect a calm and relaxing environment with soft lighting and soothing music. They will then use various techniques to manipulate the soft tissues, applying pressure, kneading, stretching, or using other appropriate methods to address your specific needs.
Yes, you can select this option when booking online, Or Advise The Therapist At The Start Of Your Appointment. We understand the need the for peace & quiet, so if this helps you on your way to relaxing and finding that tranquillity, please feel free to bring along your own headphones.
I Will Ask You a few questions before your treatment begins. Please fee
Our sessions typically last 30, 60, or 90 minutes, depending on your chosen treatment and individual needs
Massage can assist with pain relief and tension from conditions like arthritis, back pain, or migraines. However, please consult with your doctor before booking if you have a serious medical condition
General Questions
Yes , there is dedicated free parking for the therapy centre right outside the main entrance.
We are located on the ground floor and are fully accessible. We have a ramp for easy access and a disabled toilet on site to accommodate all visitors.
our opening hours are as follows:
- Monday – 10am-3pm
- Tuesday – 10am – 4pm
- Wednesday – 10 am-6pm
- Thursday – 10am – 5pm
- Friday – 10am – 6pm
- Saturday – 10am- 4pm
For any appointment requests outside these hours, please contact via email for availability.
Sudbrook Hall is a private home. We are based on the ground floor of Sudbrook Therapy Centre. There are two other businesses in the building. There is a Skin Therapist and Cosmetics.
Wear comfortable, loose-fitting clothing. During the massage, you will be covered with a sheet or towel, and only the area being worked on will be exposed.
We recommend drinking plenty of water, taking time to relax, and avoiding strenuous activity immediately after your session to maximize the benefits.